At VNR Sales, customer satisfaction is our priority. As we deal in genuine home appliance spare parts and technical products, returns and refunds are accepted only under the conditions mentioned below.
1. Eligibility for Return
You may request a return or replacement if:
- You receive an incorrect product.
- The product is damaged during transit.
- The product has a manufacturing defect.
- The item received is different from the one ordered.
Any return request must be raised within 48 hours of receiving the order.
2. Return Conditions
To be eligible for a return:
- The product must be unused, uninstalled, and in its original condition.
- All original packaging, labels, manuals, and accessories must be included.
- A valid invoice or proof of purchase is required.
- Photos or an unboxing video may be requested to verify transit damage or incorrect items.
3. Non-Returnable Items
Returns will not be accepted for:
- Products that have been used or installed.
- Electrical or electronic parts damaged due to improper installation or handling.
- Products damaged due to misuse, negligence, or unauthorized repair.
- Items ordered incorrectly by the customer (wrong model, size, or specification).
- Customized, special-order, clearance, or non-stock items.
4. Replacement Policy
Once the returned product is received and inspected:
- Approved replacement products will be shipped within 2–5 business days, subject to stock availability.
- If the product is unavailable, VNR Sales may offer a refund or store credit at its discretion.
5. Refund Policy
Refunds are applicable only for approved return requests.
- Refunds will be processed within 5–7 business days after the returned product passes inspection.
- Refunds will be credited to the original payment method or bank account, as applicable.
- Shipping charges are non-refundable unless the return is due to an error on our part, transit damage, or a verified manufacturing defect.
6. How to Request a Return
To initiate a return, please contact our customer support team with:
- Order ID
- Product name
- Reason for return
- Photos or videos (if applicable)
Our team will guide you through the return process.
7. Contact Us
For any questions regarding returns, replacements, or refunds, please contact:
VNR Sales
📞 Phone/WhatsApp: 7470767005
🌐 Website: www.vnrsales.in